bad passenger experience

On my flight from SF to Phoenix on a cramped, tiny airplane, I was seated at the front of the plane, which on America West means you board last. Of course, by the time I got on board, all the overhead bins were full. I tried to move some stuff around but nothing fit, so I gave up and took my seat with my carry-on in my lap. When the stewardess came by, I said I couldn't find a place to put my bag. She suggested I put it under my seat, and I pointed out that my purse was already under there. She then looked around at the bins, and said, "That's a pretty small bag - move some stuff around in that bin up there and stuff it in." and walked away. Correct me if I'm wrong, but isn't that what stewardesses do? They help you find a place for your luggage in the overhead bins, and they bring you drinks.

Which brings me to the second instance of decline in customer experience on this flight. After we'd taken off, the stewardess walked by and the man across from me asked if he could get some water. Her response: "No." As she walked away she added, "We're still in the process of take-off. As soon as we're done with that, we'll come by with a drink cart and you can get water then."

I was just waiting for a third strike from her, to launch into a tirade about what a bad customer experience, she was creating, and ask for her name. She's lucky, because for the rest of the flight my head was dropped back at a weird angle, slackjawed and probably snoring, so I didn't see any more infractions. And don't give me any BS about it being the Thanksgiving holiday travel season - this was THE first flight of the day on the day before Thanksgiving. These were just two simple things that just a slight difference in her response would have created a vastly different outcome. What a missed opportunity.