infinite loop of Sears

We bought some fabulous new appliances, and Sears called and left a message last night asking me to call back for important information regarding the delivery.

Today I call the number, give all my info, and the girl says they'll call me on Friday night with information on when they'll be delivering it.

Um.

"The message said I needed to call this number to set it up."
"Yeah, we'll call you Friday to set it up."

"Noooo - it said to call you to set it up."
"Yeah. We'll call you Friday to set it up."

"What I'm saying is that you called me and told me to call this number to set it up."

...long pause...

"Ohhhhh... Well, we don't get any of that info until Friday night, so we don't know this early when we could set it up.
So... we'll call you Friday to set it up."

After I hang up, I'm wondering if human brains are actually getting smaller, less functional. Then I just have to keep telling myself... there's a reason she answers the phones at Sears... and now I know what it is.